Refund Policy

We want you to be happy with your purchase from Timani Nairana Art. Please read our refund policy below before buying.

1. Digital Products

Because digital pattern files and artwork are delivered instantly and cannot be "returned" once downloaded, we do not offer refunds for change of mind on digital products. Please review product previews, licence type, and descriptions carefully before purchasing.

2. Faulty or Incorrect Files

If the file you receive is corrupted, incomplete, or not what was described on the product page, contact us within 7 days of purchase and we will provide a replacement file or, if that isn't possible, a refund.

3. Original Artwork & Prints

For physical original artwork or prints, if an item arrives damaged or faulty, contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement, repair, or refund.

4. Commissioned Work

Custom commissions (including Reconciliation Action Plan artwork) are governed by the payment and cancellation terms agreed in writing at the start of the commission. Deposits for commissioned work are generally non-refundable once work has commenced.

5. How to Request a Refund

Email nairanaart@gmail.com with your order number and a description of the issue. We aim to respond within 2–3 business days.

6. Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy where goods are faulty or not as described.